Store Policies

Order Cancellation

Orders are shipped out 1 to 2 days from date of successful payment or order placement if Cash-on-Delivery.

Orders which haven't been settled within 24 hours from order placement will automatically be cancelled by our system.

For Paid Orders and Cash-On-Delivery Orders, you may only request to cancel until 9:00 PM on date of order placement.

Please contact us via email: team@curlico.com or our social media accounts. You may find our contact details on our Contact Us page.

  

Returns / Exchange Policy

We will only accept returns or exchanges if the product is damaged upon receipt or if you've received an incorrect order. Returns or exchanges must be made within seven (7) days of receiving your order. 

Please note the following exceptions to our return and exchange policy:
• Discounted items are final and cannot be returned or exchanged.
• Returned items must have tags still on and be returned in original packaging.
• Returned items must not be used and must have no visible signs of wear or use.
• For hygienic reasons, we do not accept returns for hair care products such as cleansers, conditioners, stylers, and the like.

 

Please contact us via email: team@curlico.com or our social media accounts. You may find our contact details on our Contact Us page.