Frequently Asked Questions


GENERAL

1. I don't have curly hair. Can I still use your products?

  • Yes, definitely! Our products can be used by everyone who has hair. (Hehe!) You may also check product reviews on our Shopee account. 

2. Where do you source your products?

  • All of our silk and satin products are proudly made in the Philippines by our founder and trusted sewer. 
  • We source most of our supplies and fabric from local suppliers. We only import materials that are not available locally. 

3. Why do your products have different prices posted on Shopee?

  • Shopee charges us transaction and commission and/or service fees. 

4. Are your hair care products authentic? (Ex: Conditioners, gels, etc.)

  • Yes. All of our products are directly sourced from local manufacturers and distributors.  
    FABRIC

    1. What type of fabric do you use for your products?

    • We use Charmeuse Satin (Polyester Satin) for our Charmeuse Satin Collection and 100% Mulberry Silk for our Pure Silk Collection.

    2. What is the weight / momme count of your silk?

    • Our 100% Mulberry Silk products are made from 19 momme, OEKO-TEX Certified, High Grade 100% Mulberry Silk.

    3. What's the difference between silk and satin?

    4. How should I wash my satin or silk products?

    SHIPPING and PAYMENTS

    1. Do you have Cash-on-Delivery?

    • We offer FREE Cash-on-Delivery for orders within Metro Manila and Greater Manila Area only. Parcel will be delivered via Xio Express.

    2. When will you deliver my parcel? Do you have a shipping schedule?

    • Your order will be shipped out 1-2 days after payment confirmation. 

    3. How long will it take for my orders to be delivered?

    • Please expect delivery delays due to the community quarantine.
      • Metro Manila via Xio Express: 1-4 Days
      • Greater Manila Area via Xio Express: 3-7 Days
      • Luzon via LBC Express: 5-9 Days
      • Visayas via LBC Express: 7-12 Days
      • Mindanao via LBC Express: 7-14 Days
    • Lead time stated above excludes holidays and delays due to natural calamities.

    4. How do I track the delivery status of my parcel?

    • The tracking number will be sent to your e-mail address upon successful parcel pick-up or ship-out.
    • Our courier partners will send a text notification when your parcel is on vehicle for delivery.
    • You may also track the delivery status of your parcel through our courier partners' official websites.