Frequently Asked Questions

Orders & Payments

Simply add your favorite products to your cart, proceed to checkout, and fill in your shipping details. Once your order is placed, you'll receive an order confirmation email with your order number and payment instructions.

We currently accept GCash payments only for orders placed through curlico.com.

Credit card payments, Cash on Delivery (COD), and other payment methods are not available at the moment.

After checkout, you'll be directed to our Thank You page, where you'll find our GCash QR code and payment details.

You can also find the same payment instructions in your order confirmation email and Order Status page, so you can easily access them whenever you need to.

If you're having trouble finding the payment details, feel free to reply to your order confirmation email or reach out to us at team@curlico.com. We'll be happy to help! 🤍

Once you've completed your GCash payment, kindly submit a screenshot of your receipt through our 🔗 Payment Confirmation Form.

Please include your order number so we can match your payment to your order.

Accepted files:
JPG, JPEG, or PNG.
Maximum of 1 image, up to 10 MB.

No worries! 🤍 You can still access our payment details and instructions through your order confirmation email or Order Status page.

Simply click View Your Order in your confirmation email to return to your Order Status page.

Yes! If you're having trouble accessing our 🔗 Payment Confirmation Form, you may reply directly to your order confirmation email with a screenshot of your payment receipt.

Please keep your order number in the email so we can easily match your payment.

GCash payments are manually verified, so your order status won't update immediately after payment.

Our team verifies payments daily from 9:00 AM to 6:00 PM, and your payment will be verified within 24 hours of submitting your proof of payment.

If we haven't received your proof of payment, don't worry! We'll reach out to you to confirm and double-check your payment.

Please note that orders will only be processed once proof of payment has been received and payment has been verified.

Our discounts and promotional offers generally cannot be combined unless otherwise stated.

If a product already has an automatic discount, another discount code may not apply. The final eligible discount will be reflected at checkout.

Yes! 🤍 We kindly ask that payments be completed within 24 hours of placing your order.

If we haven't received your proof of payment, don't worry! We'll send two payment reminders to follow up with you before canceling your order.

If we still don't receive your payment confirmation or a response after these reminders, your order will be canceled.

Need more time to complete your payment? Simply reply to one of our reminders or email team@curlico.com so we can assist you!

Of course! 🤍 If you haven't completed your payment and would like to cancel your order, simply reply to your order confirmation email or contact us at team@curlico.com with your order number.

Cancellation requests are subject to your order's payment and fulfillment status. Orders that have already been handed over to the courier may no longer be eligible for cancellation.

We'll take care of the cancellation for you. No payment is necessary for an unpaid order you'd like to cancel.

Shipping & Delivery

Yes! 🇵🇭 We ship across the Philippines, including Metro Manila, Luzon, Visayas, and Mindanao.

Available shipping methods and fees will depend on your delivery address and order details.

Yes! During our current free-shipping promotion, the minimum spend requirements are:

Metro Manila/NCR: ₱449+
Outside Metro Manila/NCR: ₱849+

Free shipping applies to eligible regular shipping orders. Same-Day Delivery via third-party motorcycle couriers is excluded.

We do our best to verify payments and ship out orders within 24 hours of placing your order. 🤍

Orders placed before 9:00 AM may be shipped out on the same day, provided that payment has been received and verified before our courier's 10:00 AM booking cutoff.

Once your order has been shipped, you'll receive a shipping confirmation email with your tracking details.

Please allow additional processing time during holidays, peak sales, and unforeseen delays.

Yes! 🏍️ Same-Day Delivery is available for serviceable areas through third-party motorcycle courier apps.

Availability: Monday to Saturday, excluding holidays
Same-day cutoff: 11:00 AM
Delivery fees: Courier booking and delivery fees are shouldered by the customer
Pick-up location: Parañaque City

Once your order is ready for pick-up, we'll send you an email with the booking details so you can arrange your preferred courier.

Please note that Same-Day Delivery is subject to payment verification and order processing availability.

Unfortunately, we can no longer accommodate Same Day Delivery requests after 12 noon.

If you need your order urgently, kindly contact us ahead of time so we can check the earliest available fulfillment schedule.

Our courier partner, GoGo Xpress, has the following estimated delivery timelines:

Metro Manila: Within 1-3 days
Provincial addresses (Luzon, Visayas & Mindanao): 5-7 days

These estimates exclude holidays and unforeseen circumstances such as severe weather conditions and other courier-related delays.

Once your order has been shipped, you'll receive a shipping confirmation email with your tracking link and estimated delivery date, so you can keep an eye on your parcel's progress! 🤍

Please note that delivery timelines are estimates provided by our courier and are not guaranteed.

You'll receive a shipping confirmation email with your tracking link once your parcel has been shipped.

You can also check your order status through the View Your Order button in your order confirmation email.

If you haven't received your tracking details, kindly check your spam folder or email us with your order number.

We're sorry your order hasn't arrived yet!

Once your parcel has been handed over to the courier, delivery schedules and updates are managed by their logistics team.

You may check the tracking link for the latest updates. If your parcel appears stuck or hasn't moved for an extended period, please email us with your order number so we can help coordinate with the courier.

Order Changes, Cancellations & Returns

If you noticed an incorrect or incomplete address, please email team@curlico.com as soon as possible with your order number and complete delivery details.

We can update your address if your order hasn't been handed over to the courier yet. Once shipped, address changes may no longer be possible.

Please contact us as soon as possible with your order number and requested changes.

We'll check whether we can accommodate them before your order is packed or shipped. Changes are subject to product availability and order status.

We're sorry about that! 🥺 Please contact us at team@curlico.com within seven (7) days of receiving your order.

Kindly include your order number, photos of the item and packaging, and a short description of the concern. An unboxing video, if available, would also be helpful.

We'll review the issue and assist you with the appropriate resolution.

For hygiene reasons, we generally cannot accept change-of-mind returns for opened or used hair care products.

If you've received an incorrect, damaged, or defective item, please contact us within seven (7) days of delivery so we can assist you.

Hair Care & Product Questions

Of course! 🤍 While Curlico. was born from our love for textured hair, our hair care products are thoughtfully developed for different hair textures, real routines, and our Philippine climate.

Whether your hair is straight, wavy, curly, or coily, there's a little something for you here.

Every head of hair is different! We recommend starting with your hair type, current hair concerns, and what you'd like to achieve with your routine.

You'll find product descriptions, benefits, directions for use, and ingredients on each product page to help you decide.

Still unsure? Feel free to reach out to us at team@curlico.com. We'd be happy to help you find the right products! 🤍

Absolutely! Our hair care products can be incorporated into the same routine, depending on your hair's needs.

You can start with cleansing and conditioning, followed by moisturizing leave-in products, and styling products as needed.

You don't need every product in every routine. Mix and match to find what works best for your hair, lifestyle, and desired style!

You'll find the complete ingredients list and directions for use on the back of your product's packaging, as well as on its individual product page at curlico.com or our official e-commerce platform listings.

We recommend checking the ingredients before purchasing, especially if you have known sensitivities or allergies.

You can find both printed or embossed directly on your product's packaging! 🤍

For tube products (Dream Curl™ Crème Gel and Moisture Magic™ Leave-In Conditioner), these are embossed on the top sealed edge of the tube:

Front: Batch Number (BN followed by 6-7 characters)
Back: Expiration Date (EXP MMDDYYYY)

For disc-cap bottles (Moisture Magic™ Shampoo & Conditioner), these are printed on the bottom of the bottle:

First line: Batch Number (BN followed by 6-7 characters)
Second line: Expiration Date (EXP MMDDYYYY)

For example, EXP 12312027 means the product expires on December 31, 2027.

Having trouble locating or reading these details? Feel free to send us a photo of your product at team@curlico.com, and we'll be happy to help!

We recommend consulting your OB-GYN, pediatrician, or dermatologist before using our products if you're pregnant, breastfeeding, or purchasing for a child.

In general, we also recommend performing a patch test before using any new product, as everyone's skin and scalp may react differently to certain ingredients, even those commonly considered gentle. 🤍

Orders & Payments

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